1. Introduction
BuffaloAirport.Taxi (“Buffalo Airport Taxi,” “we,” “us” or “our”) provides private airport and cross-border transportation. This Privacy Policy applies to information collected through buffaloairport.taxi, booking forms, payment communications, email, telephone, text messages, WhatsApp and other service-related interactions.
By using the website or submitting personal information, you acknowledge the practices described here. If you do not agree, do not submit personal information through the website.
2. Information We Collect
Information You Provide
- Name and names of travelers included in a reservation.
- Email address, telephone number and messaging contact details.
- Pickup date, time, address and destination address.
- Airline, flight number, arrival time and departure information.
- Passenger count, luggage count and vehicle preference.
- Child-seat requests, including age, approximate height or weight when needed.
- Pets, strollers, mobility equipment, oversized luggage and other special needs.
- Booking ID, trip changes, cancellations and customer-service communications.
- Payment status, method and transaction information supplied by a processor.
- Feedback, reviews, complaints and other voluntarily supplied information.
Information Collected Automatically
- IP address and approximate geographic region.
- Browser, device, operating system and language settings.
- Pages viewed, links clicked, referring page and time spent.
- Cookie identifiers and similar technologies.
- Security, error and fraud-prevention logs.
Information Provided by Others
A travel agent, employer, family member, hotel or coordinator may book on your behalf. That person is responsible for having authority to provide your information and for making this policy available to you.
3. How We Use Personal Information
- Create, review, confirm and manage reservations.
- Calculate fares and determine vehicle capacity.
- Coordinate pickup, dispatch, flight monitoring and driver communication.
- Provide hotel, residential, corporate, group, family and cross-border transportation.
- Process or verify payments and maintain transaction records.
- Respond to questions, changes, cancellations and complaints.
- Send booking confirmations, driver details, pickup instructions and trip updates.
- Prevent fraud, misuse, unsafe activity and unauthorized transactions.
- Maintain tax, accounting, insurance, legal and operational records.
- Improve the website, booking process and customer service.
- Comply with applicable laws and lawful requests.
4. Reasons We Process Information
Depending on the applicable law and circumstances, we process information because it is necessary to provide the requested service, you have consented, we have a legitimate business need, we must comply with law, or processing is needed to protect passengers, drivers, our business or another person.
6. Cross-Border Transportation and International Data
Because we provide transportation between the United States and Canada, personal information may be processed in the United States, Canada or another location where service providers operate. Privacy laws may differ between jurisdictions.
We do not submit immigration applications, decide admissibility or guarantee entry into either country. Travelers remain responsible for their own travel documents.
8. Analytics and Third-Party Links
We may use analytics tools to understand website use, identify technical problems and improve navigation. These tools may collect device, cookie, IP-address and interaction data.
The website may link to airports, airlines, hotels, government agencies, payment services, maps, review platforms and other independent sites. Their privacy policies apply to their services.
9. Email, Telephone, Text and WhatsApp
We may communicate about booking confirmations, payment status, driver assignment, pickup instructions, delays, schedule changes, customer service and important policy notices.
Do not send card numbers, passport images, immigration documents or unnecessary sensitive information through ordinary text or email unless a secure method is specifically provided.
10. Children’s Privacy
The website is intended for adults arranging transportation. We do not knowingly invite children under 13 to create accounts or submit information directly.
A parent or guardian may provide limited child information when needed to arrange transportation or request a child seat. This may include age, approximate height or weight. We use it only for reservation, safety, legal and service purposes.
11. Information Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No website, email system or electronic storage method is completely secure. We cannot guarantee absolute security.
12. How Long We Keep Information
We retain information only as long as reasonably necessary to complete and document transportation services, provide customer support, maintain accounting, tax, insurance and payment records, prevent fraud, resolve disputes and comply with legal obligations.
Retention periods vary by information type. Data may be deleted, anonymized or securely archived when no longer required.
13. Your Privacy Choices and Rights
Depending on your location and applicable law, you may ask whether we hold information about you, request access, request correction, withdraw consent, request deletion, object to certain uses or make a privacy complaint.
We may verify identity and booking details before responding. Requests may be limited when records are needed for transactions, taxes, insurance, fraud prevention, safety or legal claims.
14. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights concerning access, deletion, correction, portability, targeted advertising, profiling or the sale or sharing of personal information.
BuffaloAirport.Taxi does not knowingly sell customer booking information for money.
15. Canadian Privacy Rights
Canadian customers may request information about the collection, use and disclosure of their personal information and may request access or correction subject to applicable law.
Consent may be withdrawn subject to reasonable notice and legal or contractual restrictions. Withdrawal may affect our ability to provide transportation.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes in services, technology, law or business practices. The revised policy will be posted here with a new effective date.
17. Contact Us
For privacy questions, access or correction requests, or complaints, contact:
Include your name, booking ID if applicable, the reservation email address and a clear description. Do not include card information or unnecessary identity documents in the initial message.
18. Independent Service Disclosure
BuffaloAirport.Taxi is an independent transportation service. It is not owned by, operated by or officially affiliated with Buffalo Niagara International Airport, NFTA, any airline, hotel, CBP, CBSA or another government agency. Names are used to describe transportation routes and travel information.